The AP Customer Support Team can be reached anytime - 24 hours a day, 7 days a week, 365 days a year:

• Telephone: 1-877-836-9477 (U.S. toll-free number) or 212-621-7361 (outside of the U.S.)
• Email: APCustomerSupport@ap.org
• Web site: http://customersupport.ap.org
• Now on Twitter at http://twitter.com/APSupport

Complete documentation for our supported AP services can be accessed from here. If you do not have a login ID and password, please contact us.

The Associated Press Global Customer Support is a single point of contact executing Superior Customer Service to our AP Members and Customers. Our Mission is to provide the highest quality Customer Care to our Customers and Members through Professionalism, Accountability and AP Product Expertise. We will be the advocate for our Members and Customers, communicating accurate and reliable solutions. Around the clock we will deliver seamless 24-hour 365 day support to AP Members and Customers.

• Treat all of our customers with professionalism and courtesy.
• Take ownership of an issue from inception to resolution.
• Provide high-quality product expertise by a knowledgeable staff.

AP Global Customer Support - Any problem, Every Solution

AP Customer Support guarantees that a knowledgeable AP Customer Support Representative will be available to help you 24 hours a day, 7 days a week, 365 days a year. We will respond to your email within fifteen minutes on weekdays and on the same day during weekends. Your phone calls will be answered within twenty seconds on weekdays, and we'll respond within an hour on weekends.

Our world-class Customer Support group offers more than just technical advice. You get personalized assistance that goes beyond your expectations. AP Customer Support provides:

• Hands-on Technical Account Manager: an AP product expert is assigned to your account and is dedicated to recognizing your needs and resolving your issues.
• 24x7 access to support via telephone or email.
• Emergency on-site support when issues cannot be resolved remotely.
• Responsive Service Level Agreements (SLA) for mission-critical AP Products and Solutions.
• On-going technical advice from AP Customer Support, a true partner for your products and solutions.
• Team-based support: AP Customer Support Services and Development staff work together to resolve your issues.
• Direct conduit into AP Development and Product Teams.
• Regular progress reports that detail support activity, including information and status regarding closed and outstanding incidents.
• Migration planning: we offer expert assistance in developing migration plans for AP legacy products.
• Annual "health check:" a complete review of AP Products and Solutions to help reduce long-term support issues.
• Technology roadmaps: previews of upcoming technology releases and improvements to AP Products and Services.
• Advanced notification of advisories and security alerts.
• Expertise in development tools, Web server methodology and programming skills combined with thorough knowledge of the AP suite of products.

To assist with any issues, AP Customer Support assigns a personal, dedicated AP Customer Support Representative to your account. This representative will be your personal guide to AP Support Services, including planning sessions, status meetings and reports.